fbl77's Privacy Policy

1 Introduction & Scope

fbl77 ("we", "us", or "the platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities.

This privacy policy applies to all fbl77 services, the website, the mobile version, and related platforms. By creating an account or using any fbl77 service, you are considered to have given your consent to the terms of this policy.

This policy will tell you: what types of information are collected, how that information is used, whether any information is shared with third parties, and what rights you have regarding your information.

2 What Information We Collect

fbl77 may collect the following types of information to deliver its services properly and ensure user safety:

2.1 Personally Identifiable Information

• Your full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport details (when identity verification is required)
• Residential address

2.2 Financial & Transaction Information

• Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer
• Deposit and withdrawal history
• Partial payment method details (full account numbers are not stored)

2.3 Technical & Usage Information

• IP address and device type
• Browser and operating system details
• Time spent on the site and pages visited
• Login time and session information
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity

• Bet history and gaming patterns
• Win and loss records
• Bonus and promotion usage details

3 Purpose of Using Information

fbl77 uses collected information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

Information is essential for verifying, maintaining, and managing your account. This includes login security, password recovery, and ensuring the safety of your account.

3.2 Financial Transaction Processing

Financial information is required for processing deposits, withdrawals, and bonus payments. It is also used to prevent fraud and comply with anti-money laundering (AML) regulations.

3.3 Responsible Gaming

By monitoring your gaming patterns, fbl77 can identify the risk of excessive gaming and provide support when needed. This is part of our responsible gaming commitment.

3.4 Customer Support

Our 24/7 support team may access your account information to properly resolve your enquiries and complaints.

3.5 Platform Improvement

Usage data is analysed to improve the overall user experience, plan new games and features, and resolve technical issues.

4 Cookie Policy

fbl77 uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that improve your browsing experience.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, save language preferences, and perform security verification. Without these cookies, the platform cannot function properly.

4.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. This includes pages visited, session length, and click patterns. This information helps improve the service.

4.3 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some important functions of the platform.

5 Sharing Information & Third Parties

fbl77 does not sell your personal information or share it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment provider.
• Technology Partners: Technology providers who assist with the technical operation of the platform, cybersecurity, and fraud prevention may have access to limited information — but only under strict confidentiality agreements.
• Legal Obligations: Relevant information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Emergency Security Situations: Information may be provided to relevant authorities to address risks of fraud, identity theft, or other serious harm.

Before sharing any information with a third party, we ensure that party maintains appropriate data protection standards.

6 Data Security Measures

fbl77 follows industry-leading standards to protect your information. Our key security measures are as follows:

6.1 SSL Encryption

Our entire platform is protected by SSL (Secure Socket Layer) technology. All data exchanged between your browser and our servers is encrypted, making it unreadable to third parties.

6.2 Data Storage Security

Sensitive information is stored in encrypted databases. Passwords are stored in hashed and salted form — no fbl77 employee can view your password.

6.3 Access Controls

Access to your information is restricted to only those staff members who need it. Every access is logged and audited regularly. Staff cannot view any information beyond what their role requires.

6.4 Security Monitoring

Our technology team monitors platform security 24/7. When suspicious activity is detected, alerts are triggered automatically and necessary action is taken.

6.5 Data Breach Response

In the event of a data breach, fbl77 will take the necessary steps promptly and notify affected users in a timely manner.

7 Data Retention Period

fbl77 does not retain your information longer than necessary. Retention periods depend on the type and purpose of the information:

• Account Information: Retained while the account is active and for the applicable legal or regulatory period after closure.
• Financial Records: Transaction information is retained in accordance with financial laws and regulations.
• Technical Logs: Technical information collected for security and analytics purposes is retained for a limited period.
• Support Communication Records: Records of customer service conversations are retained to assist with future support.

Once the designated period ends, information is securely deleted or anonymised in a way that no individual can be identified from it.

8 Your Rights

As a fbl77 user, you have the following rights regarding your personal information:

8.1 Right to Know

You can find out what information fbl77 holds about you, why it is being held, and how it is being used.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction. Our support team will update it after appropriate verification.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specific period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly when it is used for marketing.

8.5 Exercising Your Rights

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 working days.

9 Protection of Minors

fbl77 is an adults-only platform. Only individuals aged 21 or above may use this platform. We do not knowingly collect or store information about anyone under the age of 21.

If we become aware that a minor has used our platform, their account will be closed immediately and the associated information will be deleted.

10 International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. For any such transfer, fbl77 ensures that appropriate data protection standards are maintained at the destination.

We only work with service providers who comply with strong data protection policies and with whom we have a written agreement.

11 Policy Changes & Updates

fbl77 reserves the right to change this privacy policy at any time. When changes are made:

• The updated policy will be published on this page.
• For significant changes, you may be notified at your registered email address.
• Continuing to use the platform after any changes will be considered as your agreement to the new policy.

We therefore recommend that you visit this page regularly and stay updated on any changes.

12 Dispute Resolution & Applicable Law

Any dispute relating to this privacy policy will first be addressed through discussion. If you contact our support team, we will do our best to help resolve the issue.

If resolution through discussion is not possible, the dispute will be settled in accordance with applicable law.